What you often get is just the first of these points together with offers to help with the last point. The other points might be addressed in passing but often don't get enough attention. It's about educating before direct assistance in an actual process.
Now more on each of these points.
1. Knowledge of tools
This is knowing about how to use any online tool. For a learning technologist, you want to do more than just demonstrating navigation. You want to help them understand how they can be used, how they are commonly used, show working examples, decontextualised templates, pedagogical affordances etc.
2. The design process
Educating about the design process is about:
- getting people to think in terms of time periods
- making judgements of teaching hours and learning hours
- ensuring understanding of asynchronous/synchronous and how to handle the different types of activities
- promotion of a scaffolded learning process
- Establish the basic building blocks of bespoke content and learning activities
- For content, raise awareness of the various types of media they can use for content
- For activities, explain what the tools are (this could include 1)
- Explain how assessment can be linked.
- You want to think clearly about the rationale for altering your mode of delivery. Are you looking to open out into new markets? Are you looking to improve engagement through more flexible access? Whatever the rationale makes sure it’s clearly understood by everyone.
- Articulate your timeframes both for the design process and the course itself
- Identify and involve people that will teach on the course. Large-scale you need to organise a tutor training programme. This would involve raising knowledge/understanding of any online tools used and information about the learning design.